Support
Last updated 2026-09-21
How to get a problem solved, and what we need from you to help fast.
Corporate details must be filled in before going live: {{SUPPORT_EMAIL}}, {{LEGAL_EMAIL}}
Contact us
Support email: {{SUPPORT_EMAIL}}
We answer in the order enquiries arrive. Always include your SteamID and, where relevant, the order or withdrawal ID.
Check these first
Deposit not showing: confirm you sent the exact amount on the correct network and that the order had not expired. Deposits credit after the gateway confirms.
Withdrawal delayed: Steam trades can be held for up to 15 days if your Steam Guard Mobile Authenticator has not been active long enough. That hold is imposed by Steam, not by us.
Want to verify an outcome: use the Provably Fair page. It has a button that loads your last opening automatically.
Complaints
If you are not satisfied with the support response, you can escalate to {{LEGAL_EMAIL}} with the details of your complaint and the previous correspondence.